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Frequently Asked Questions
How
far in advance should we reserve a resource?
Although it is possible to get resources on short
notice, to make sure you can get what you want, when you want it, contact
us as soon as possible. We will take reservations as much as one year
in advance.
Can
I preview a video or DVD? Is there a charge?
You are always welcome to preview any video before
deciding whether or not to use it. You may preview videos free of charge
at the Resource Center. The cost for offsite previews is $1.50 (plus
shipping if applicable). If you are interested in a series, we usually
only send out one session from the series. Previews should be returned
within ten days. Because many of our videos are used quite frequently,
it is important that when they are sent out for either preview or use,
that they be returned promptly so we can accommodate scheduling requests.
Therefore, if a video sent for preview is not returned to us within
ten days, we will charge the regular usage and handling fee.
What
does the usage and handling fee associated with videos and DVDs cover?
The usage and handling fee covers our shipping cost
to you (via UPS), packing materials and invoicing costs.
When
we borrow a video how early can we expect to receive it?
We ship videos and DVDs about ten days prior to the
reserved use date, so you will receive it in plenty of time to prepare.
If you need it earlier, please talk with us about your request.
When
we borrow a video or DVD how and when should we return it?
We choose to ship via UPS so we can track a shipment
if necessary. However, many churches choose to return resources via
USPS. There is rarely a problem. Just remember that when you have a
resource checked out, the resource is your responsibility until it is
returned to our office; therefore, if a resource is lost in the mail,
you will be charged for its replacement. Please return resources as
soon as you have finished using them, so we can accommodate other bookings.
If you need to extend your use, please contact us to make arrangements.
Do
you sell resources?
We do not usually sell resources.
However, we would be glad to help you get in touch with the publisher
or distributor of a resource. We have also had fundraiser book sales
on a limited basis, especially our Red Balloon Booksale in the fall.
Is
there a way we can support the ministry of the Resource Center?
While our sponsoring judicatory bodies support us with
significant financial contributions, we also accept gifts from individuals
and congregations. Such gifts can be designated for the purchase of
a particular resource. Some churches also choose to donate resources
they have purchased and used. Please contact the Resource Center for
a copy of our wish list or more information.
Updated May 20, 2009
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