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Policies and General Information
E-mail
the Resource Center
To request
a resource by e-mail, simply click on the e-mail link above. This should
open your e-mail program and allow you to send us an e-mail. We will
check availability and contact you to confirm your reservation.
Reservations
are made for specific dates of use. Resources may be picked up prior
to use or the Resource Center will ship them out 8-10 days before the
scheduled use to give the teacher/presenter adequate time to prepare.
We ask that you return resources as soon as you have finished using
them. If for some reason you need to request an extension, please call
the Resource Center to confirm availability.
Print
materials are free for members when checked out on site.
Audiovisual materials are subject to a user fee commensurate with the
value of the item and length of the programming.
All materials will incure a postal fee if we need to arrange for delivery.
To
reserve by phone, call (612) 870-0861
or
toll free in Minnesota (888) 293-9901
Please
include the following information
- Name,
Congregation
- Street
Delivery Address, City, State, Zip Code
- Daytime
Telephone, E-mail Address
- Title
of resource, (Resource code if known), Date you would like to
use resource
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How
Long Can We Keep Resources?
Videos and DVDs are
reserved for use on a specific date. If it is convenient, you
may pick up the video or DVD prior to use or the Resource Center will
ship it out 8-10 days before the scheduled use to give the teacher/presenter
adequate time to prepare. We ask that you return the resource, in person
or by mail, the day after its scheduled use date. If for some reason
you need to request an extension, please call the Resource Center to
confirm availability.
Interactive
Resources (such as the parachute, the canvas labyrinths, and the LCD
projector) are also reserved for specific dates and should be returned
promptly after use.
Print
Resources are usually checked out for a period of three weeks, although
arrangements can be made for an extended loan.
Anthems
are usually checked out for a period of six weeks, but again, arrangements
can be made for longer loans.
Returning
Resources
The borrower is always responsible for return postage.
You are asked to return resources to the Resource Center for Churches
in person or by UPS or first class mail promptly following use. A return
label will be enclosed. Occasionally we may ask you to send a resource
directly to another congregation for use. In this case an appropriate
label will be enclosed.
Preview
Policy
You are always welcome to preview a video or DVD resource,
either at the Resource Center or off premises, before reserving it.
There is no charge to preview a video at the Resource Center. If you
wish the preview a video or DVD off-site, the charge will be $1.50 (plus
shipping and handling if applicable). Because many of our video and
DVD resources are used quite frequently, it is important that they be
returned in a timely manner (within 10 days for previews). If resources
checked-out for preview are not returned within the alotted time, you
will be charged the full usage and handling fee.
Usage
and Handling Fees
A usage and handling fee is charged for most video/DVDs.
This fee includes our shipping costs to you and allows us to set a little
aside for the maintenance and upkeep of our collection and the renewal
of licenses. The usage and handling fee for single session video/DVD
resources will be either $6 or $10.00 depending on the purchase price.
The usage and handling fee for video/DVD series will average about $6
to $8 per session. No usage fee is charged for videos placed in the
Resource Center by partner denominations to describe missions and/or
leadership initiatives; however, we will charge you for the actual cost
of shipping.
The usage
and handling fees associated with items like the parachute, the labyrinth,
and the LCD projector vary by item. Please inquire about costs.
Print resources
can be used free of charge if you pick them up in person. If we ship
them to you, you will be charged for shipping and handling.
The standard
loan period is two months; exceptions can be negotiated. The cost for
Resource Center members will be $10 per title. The cost for non-members
will be $10 per title plus $5 per order. You will be charged $5 or actual
replacement costs (whichever is greater) for each lost copy.
With all
resources, we will inform you of any usage and handling fees when we
confirm your reservation. And you will be invoiced for all charges when
you receive your resource(s).
Deposit
Account
In order to avoid writing frequent small checks, some
congregations choose to open a deposit account. If you have a deposit
account, we will deduct any charges for resource use from your account
and inform you of deductions, your account balance, and the necessity
to deposit additional funds via invoice. A deposit account can be opened
with a $50.00 minimum.
User
Liability
The borrower is responsible for resources during the
entire period of loan and return shipment. Loss or damage to resources
due to machine malfunction or careless handling is your liability. The
same is true of loss or damage sustained during return shipping (we
package videos in hard plastic cases, taped securely, and choose to
ship via UPS so packages can be tracked). If a video is lost or damaged
beyond repair while in your care, you will be charged for replacement.
Copyright
The videos in our collection are protected by United
States copyright laws. The duplication or reproduction of these video
programs, whether audio and/or video, is expressly prohibited. In addition,
videos labeled "for home use" should not be used in a public setting;
therefore, we try to purchase only videos with public performance rights.
However, even with public performance rights our videos should only
be shown in non-commercial settings. Churches are not exempt from lawsuits
related to copyright laws.
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